The "Difficult" Patient Encounter: Risk Insights and Mitigation Strategies
New On-Demand Education
Difficult patients represent one of the most challenging situations that doctors and other healthcare professionals encounter. These patients' behaviors can compromise the provider–patient relationship and increase the risk of misdiagnosis and poor outcomes. Difficult patients also might be more likely to file lawsuits because of perceived unsatisfactory encounters.
This program reviews the impact of difficult patient encounters on patient care and evaluates various factors that influence these encounters. Risk mitigation strategies and recommended solutions presented in this program include proactive steps for reducing escalating behaviors and strategies to effectively identify and respond to patient complaints.
